{"id":781,"date":"2026-05-18T12:44:16","date_gmt":"2026-05-18T12:44:16","guid":{"rendered":"https:\/\/tonnie.ai\/index.php\/help-faq\/"},"modified":"2026-07-20T12:12:13","modified_gmt":"2026-07-20T12:12:13","slug":"help-faq","status":"publish","type":"page","link":"https:\/\/tonnie.ai\/en\/help-faq\/","title":{"rendered":"Help & FAQ"},"content":{"rendered":"\t\t
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Frequently Asked Questions about Tonnie<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t24 answers to the most common questions<\/span>\t\t\t\t<\/div>\n\t\t\t\t
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How can we help?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Find answers about Tonnie, our platform, and how international relocation works.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\tBROWSE BY TOPIC<\/span>\t\t\t\t<\/div>\n\t\t\t\t
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Jump to your question<\/h2>\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"For\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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For Talents<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Citizen, pricing, countries, MESH, IQulture, family program<\/p>\t\t\t\t<\/div>\n\t\t\t\t

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For Companies<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Business, Talent Services, pricing, MESH, sectors<\/p>\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"About\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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About Tonnie<\/h4>\t\t\t\t<\/div>\n\t\t\t\t
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Company, funding, partnerships, the Tonnie Loop<\/p>\t\t\t\t<\/div>\n\t\t\t\t

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06 perguntas ↓<\/span><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\tFOR TALENT<\/span>\t\t\t\t<\/div>\n\t\t\t\t
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Frequently asked questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Everything you need to know about Tonnie Citizen, pricing, readiness assessment, and your relocation journey.<\/p>\t\t\t\t<\/div>\n\t\t\t\t

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\n \n \n \n \n \n What is Tonnie Citizen? <\/span>\n\n <\/span>\n <\/button>\n\n \n
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Tonnie Citizen is your complete companion for international relocation. Use the web platform to plan your move \u2014 visas, housing, documents, timeline. Use the mobile app for daily cultural preparation, AI guidance, and progress tracking. Together, they guide you from readiness to belonging. <\/p>\n <\/div>\n <\/div>\n <\/div>\n\n \n \n \n \n Is Tonnie really free? <\/span>\n\n <\/span>\n <\/button>\n\n

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Yes. The Free plan gives you access to readiness assessment, basic relocation planning, 5 cultural missions per month, and limited AI co-pilot access. It’s free forever \u2014 no credit card required, no trial period. <\/p>\n <\/div>\n <\/div>\n <\/div>\n\n \n \n \n \n What is the Citizen Pro plan? <\/span>\n\n <\/span>\n <\/button>\n\n

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Citizen Pro (\u20ac19\/month) unlocks everything: unlimited relocation planning, unlimited cultural missions, priority AI co-pilot, document vault, and family program access. You can start free and upgrade anytime. <\/p>\n <\/div>\n <\/div>\n <\/div>\n\n \n \n \n \n What is the Sponsored plan? <\/span>\n\n <\/span>\n <\/button>\n\n

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If a company is sponsoring your relocation through Tonnie Business, you get full Pro access at no cost to you. Your employer pays. You get everything. <\/p>\n <\/div>\n <\/div>\n <\/div>\n\n \n \n \n \n What countries does Tonnie support? <\/span>\n\n <\/span>\n <\/button>\n\n

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Tonnie currently supports relocation to Portugal, Germany, Spain, Italy, Netherlands, and France, with Brazil as the primary origin country. We’re expanding to more routes and corridors regularly. <\/p>\n <\/div>\n <\/div>\n <\/div>\n\n \n \n \n \n Can my family come with me? <\/span>\n\n <\/span>\n <\/button>\n\n

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Yes. Tonnie’s Family Program lets you plan for your entire household. The Family Master (the main talent) controls the plan, and family members get their own Citizen app access for cultural preparation. <\/p>\n <\/div>\n <\/div>\n <\/div>\n\n \n \n \n \n What is MESH? <\/span>\n\n <\/span>\n <\/button>\n\n

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MESH is Tonnie’s proprietary readiness assessment. It evaluates four dimensions: Motivation, English & Languages, Soft Skills, and Hard Skills. The result is your IQulture score \u2014 a clear number that shows your international readiness. Learn about MESH \u2192<\/a><\/p>\n <\/div>\n <\/div>\n <\/div>\n\n \n \n \n \n What is IQulture? <\/span>\n\n <\/span>\n <\/button>\n\n

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IQulture is your readiness score, powered by MESH. It converts your assessment into a single, comparable number. Track it over time as you prepare \u2014 watch your readiness grow. <\/p>\n <\/div>\n <\/div>\n <\/div>\n\n \n \n \n \n How long does relocation take? <\/span>\n\n <\/span>\n <\/button>\n\n

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It varies by destination and visa type. On average, Brazilian professionals moving to Portugal take 10\u201312 weeks from starting with Tonnie to arrival. Tonnie helps you plan a realistic timeline. <\/p>\n <\/div>\n <\/div>\n <\/div>\n\n \n \n \n \n Is my data safe? <\/span>\n\n <\/span>\n <\/button>\n\n

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Yes. Tonnie is GDPR compliant and takes data privacy seriously. Your personal information is encrypted, never shared without consent, and you can request deletion at any time. <\/p>\n <\/div>\n <\/div>\n <\/div>\n\n <\/div>\n\n